Front of House Procedures
House Manager should ensure that the following functions are performed:
On Opening
Unlock all three front doors
Turn on all foyer and corridor lights
Open all inner Auditorium doors
Set hallway thermostats at 20C
Stock ledges with programs and flashlights
Check with box office whether wheelchair spots have been sold for this performance
Add or remove chairs from wheelchair spots in Auditorium as required
Ensure that corridor entrance doors remain closed
Place ticket stub boxes in position at corridor entrance doors
Re-stock paper cups and boxes of tissues in washrooms
Ensure that coat-hangers in cloakroom have coat-check labels on them
Distribute Kanata Theatre badges and assign staff to positions:
2 Curbside greeters
1 or 2 cloakroom attendants, depending on the weather
2 usher/ticket takers the Even door and 2 are the Odd doorAt 7:40pm (check with stage manager for exact time), open corridor doors and admit audience
At 7:55pm ring the hand-bell, if necessary. Take note whether there are empty seats in wheelchairs spots
At 8:00pm, close auditorium doors, odd side and even side simultaneously in pairs, starting at top and proceeding to bottom
Seat latecomers at rear of Auditorium, in wheelchair spots
Count ticket stubs, record number on Box Office schedule, and inform box office
During the play, there should be:
Two ushers in Auditorium to take action in emergencies
The Front of House Manager or designate should be in the Foyer at all times
NOTE: Cloakroom donations are voluntary
At Intermission
Front of House Manager receives a 3-page warning (by phone) from Stage Manager
Warn people in foyer to be quiet. Open corridor doors. Station 2 ushers at even side and 2 ushers at odd side.
Stage Manager will brighten corridor lights as signal to open Auditorium doors.
Two ushers are to remain in the Auditorium to guard the stage
Station ushers as guards at corridor doors:
No food or drink is allowed in the Auditorium
Bottled water is the only liquid allowed in the AuditoriumOne usher should help with the refreshment cart, if required.
One usher should be in the cloakroom, if required.
The intermission should last 15 to 20 minutes: check with Stage Manager.
Give audience a 3-minute warning with the hand-bell
When audience are in Auditorium, close Auditorium doors in sequence as before - top to bottom in pairs.
At end of play
This page updated on 2007/11/05Front of House Manager receives a 3-page warning (by phone) from Stage Manager
Warn people in foyer to be quiet. Open corridor doors. Station 2 ushers at even side and 2 ushers at odd side.
Stage Manager will brighten corridor lights as signal to open Auditorium doors.
There should be 2 cloakroom attendants, as required.
When audience has left,
check the auditorium
walk each row, collecting discarded programsFront of House manager should collect badges, total up cloakroom donations, place donations in bag, put in cupboard and lock cupboard.
Turn down thermostats - 15C?, turn off corridor lights, close Auditorium and corridor doors.
Turn off washroom and cloakroom lights
Release front door locks and kick doors to ensure that they have closed properly and latched.
Check patio doors and fire exit door (Even side).
Go back and double check all doors!
Turn off all foyer and servery lights
Report to Stage manager that all is secure.